FAQs

Frequently Asked Questions 

How long does shipping take?

U.S. orders usually take 7-15 business days.

International orders take 10-20 business days.

You will receive a tracking number as soon as your order ships.

When will my order be processed?

Orders are processed within 1-3 business days.

Can I cancel my order?

Orders can only be canceled within 6 hours of purchase.

After that, they may already be in processing.

Do you offer refunds?

We offer 30-day returns on unused items in original packaging.

Defective items are replaced for free.

My item arrived damaged — what do I do?

Contact us at support@litelyfe.net with a photo, and we'll immediately assist.

Do you ship worldwide?

Yes, we ship to most countries.

What payment methods do you accept?

We accept major credit/debit cards, Shop Pay, Apple Pay, and more.

How can I track my order?

You'll receive a tracking link by email once your item has shipped.

Who do I contact for help?

Email us anytime at: support@litelyfe.net